Rubbish Clearance Dulwich Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Dulwich provides rubbish clearance and waste collection services to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

1.1 Customer, you and your refer to the person, business or organisation requesting or receiving waste collection or rubbish clearance services from Rubbish Clearance Dulwich.

1.2 We, us and our refer to Rubbish Clearance Dulwich, the provider of rubbish clearance and waste removal services.

1.3 Services refers to waste collection, rubbish clearance, bulky waste removal, garden waste removal, house and office clearances and any related services provided by us.

1.4 Waste refers to materials, rubbish, junk or items presented by you for removal and disposal as part of the Services.

1.5 Booking refers to a confirmed appointment or order for our Services, whether made by phone, email, online form or any other method accepted by us.

2. Scope of Services

2.1 We provide waste collection and rubbish clearance services for households, landlords, letting agents, offices, retail premises and other customers, subject to these Terms and Conditions.

2.2 Our Services typically involve the collection, loading, transportation and disposal or recycling of general household waste, office waste, garden waste, furniture, white goods and other non-hazardous items.

2.3 We reserve the right to refuse to remove any items that we reasonably believe to be hazardous, illegal, excessively heavy, unsafe to handle, or outside the agreed scope of the Booking.

2.4 We aim to dispose of waste responsibly and in accordance with relevant UK waste regulations. Where possible and appropriate, we will seek to reuse or recycle waste collected.

3. Booking Process

3.1 You may request a quotation or make a Booking by telephone, email or any other method we make available. When doing so, you must provide accurate details regarding the type, volume and location of the waste, access arrangements and any other relevant information.

3.2 Quotations may be given based on your description or on photographs you provide. All quotations given without an on-site assessment are estimates only and may be subject to change upon our arrival if the actual volume, weight or nature of the waste differs from your description.

3.3 A Booking is only confirmed when we have accepted your request and provided you with a date and time or time window for the Service, and where applicable, you have accepted any quoted price or agreed pricing basis.

3.4 Time and date estimates are provided in good faith but are not guaranteed. While we will make reasonable efforts to attend within the agreed time window, circumstances such as traffic, weather, delays at other jobs and operational issues may affect our arrival time.

3.5 We reserve the right to decline any Booking request without providing a reason.

4. Access and Customer Responsibilities

4.1 You are responsible for ensuring that we have safe and reasonable access to the waste to be collected at the agreed time. This includes arranging any necessary parking, loading access, keys or security permissions.

4.2 Where parking permits, parking fees, congestion charges or other access costs apply, you are responsible for these charges unless we explicitly agree otherwise in writing. Additional fees may be added to your invoice for such costs.

4.3 You must ensure that the waste is located in an accessible area and that the pathway to the waste is clear and safe for our staff to use. We may refuse to collect waste if access is unsafe or obstructed.

4.4 You warrant that you either own the waste or have full authority from the owner to request its removal. You agree to indemnify us against any claims, losses or costs arising from a breach of this warranty.

5. Waste Types and Restrictions

5.1 We collect general non-hazardous waste only, unless otherwise agreed in writing. Examples of acceptable waste include household junk, furniture, clothing, toys, non-hazardous office equipment, garden refuse and similar items.

5.2 The following hazardous or restricted items will not be collected unless expressly agreed and properly packaged and labelled in accordance with regulations: chemicals, solvents, oils, asbestos, medical waste, toxic substances, pressurised cylinders, certain electrical items and any materials classified as hazardous under UK law.

5.3 If on arrival we find that your waste includes prohibited or hazardous items, we may refuse to remove those items or, where safe and lawful, may agree to remove them for an additional charge. We are under no obligation to take any such waste.

5.4 You must not include in your waste any items that are illegal to possess or dispose of. If we suspect that waste contains illegal items, we may notify the relevant authorities.

6. Pricing and Payment

6.1 Prices for our Services are usually based on the volume, weight, type of waste, loading time and any specific access or disposal requirements. We will advise you of our pricing structure at the time of Booking.

6.2 Any estimate given in advance without an on-site inspection is not binding. The final price will be confirmed on site once we have inspected the waste and agreed the work with you before loading begins.

6.3 Unless otherwise agreed, payment is due immediately on completion of the Service. We may accept payment by cash, bank transfer, debit card, credit card or other methods that we specify.

6.4 For commercial customers, we may at our discretion agree credit terms in writing. In such cases, payment must be made within the agreed period from the date of invoice. We reserve the right to charge interest on overdue amounts at the statutory rate allowed under UK law and to suspend Services until payment is received.

6.5 All prices quoted are exclusive of any applicable taxes or charges that may be imposed by law, which will be added to the price where required.

6.6 If additional work, time or costs are required due to circumstances not disclosed at the time of Booking, we may adjust the price accordingly. Any such changes will be discussed with you before proceeding.

7. Cancellations, Rescheduling and Waiting Time

7.1 You may cancel or reschedule a Booking by contacting us directly. We request as much notice as possible so we can manage our schedule efficiently.

7.2 If you cancel more than 24 hours before the scheduled time, no cancellation fee will usually apply, unless we have specifically agreed different terms in advance for large or complex jobs.

7.3 If you cancel less than 24 hours before the scheduled time, or if we attend the site and are unable to carry out the work due to your act or omission, we reserve the right to charge a cancellation or call-out fee to cover our costs.

7.4 If we are delayed on the day due to access issues, waiting for keys or other factors under your control, we may charge a waiting time fee in accordance with our current rates after an initial grace period.

7.5 In the unlikely event that we need to cancel or reschedule your Booking due to operational reasons, safety concerns or circumstances beyond our control, we will notify you as soon as reasonably possible and offer an alternative appointment. We will not be liable for any loss you may incur as a result of such cancellation or rescheduling.

8. Performance of the Services

8.1 We will carry out the Services with reasonable care and skill, in a professional manner and in accordance with applicable UK waste regulations.

8.2 Our staff will determine the most suitable method for loading and removing your waste, having regard to safety, efficiency and environmental considerations.

8.3 Our responsibility for the waste begins when it is loaded onto our vehicle. Until that point, the waste remains your responsibility.

8.4 Upon completion of the loading, we will leave the collection area in a reasonably tidy condition, taking into account the type of waste removed and the surrounding conditions. We are not responsible for deep cleaning or remedial works.

9. Waste Regulations and Duty of Care

9.1 We operate in accordance with UK waste management legislation and any relevant regulations or codes of practice relating to rubbish clearance and waste disposal.

9.2 We will transport and dispose of your waste at licensed facilities or through authorised partners, in line with our legal obligations.

9.3 Where applicable, we will arrange for a waste transfer note or similar documentation to be completed, as required by law. You agree to provide any information needed to complete such documents accurately.

9.4 You acknowledge your duty of care under UK waste legislation to ensure that your waste is passed to an authorised carrier. By using our Services, you are taking reasonable steps to comply with this duty, but you remain responsible for providing accurate information about the nature of your waste.

10. Liability and Limitations

10.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under UK law.

10.2 Subject to clause 10.1, we shall not be liable for any indirect, consequential or special loss, loss of profit, loss of business or loss of opportunity arising out of or in connection with the provision of the Services, whether in contract, tort or otherwise.

10.3 Our total liability to you in respect of any claim arising out of or in connection with the Services shall, in all circumstances, be limited to the total price paid or payable by you for the specific Service giving rise to the claim.

10.4 You are responsible for removing or securing any items you wish to keep from the area of collection before we commence work. We shall not be liable for any items that are removed or disposed of as waste where it was reasonable for us to assume that they formed part of the waste to be collected.

10.5 While we take reasonable care to avoid damage when carrying out our Services, we shall not be liable for damage to driveways, paths, surfaces, fixtures or fittings where such damage arises from pre-existing defects, inherent weakness, unsuitable construction or circumstances beyond our reasonable control.

10.6 You must notify us in writing of any claim or complaint relating to the Services within seven days of the date on which the Services were supplied. We may not be able to investigate complaints made outside this period.

11. Insurance

11.1 We maintain public liability insurance and other appropriate cover to support the provision of our Services.

11.2 Details of our insurance cover are available on request. Our insurance does not replace your own household, contents or business insurance, which you should maintain as appropriate.

12. Data Protection and Privacy

12.1 We collect and process personal information provided by you for the purpose of administering Bookings, delivering our Services, managing payments and complying with legal obligations.

12.2 We take reasonable steps to protect your personal data and will not sell or share it with third parties except where necessary for the provision of our Services, for payment processing, for legal compliance or where you have given your consent.

12.3 By providing your contact details, you consent to us contacting you in relation to your Booking, the Services and any related administrative matters.

13. Force Majeure

13.1 We shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include, but are not limited to, extreme weather, accidents, road closures, strikes, pandemics, civil unrest or the failure of third parties.

13.2 If a force majeure event occurs, we will use reasonable efforts to inform you and to resume the Services as soon as reasonably practicable.

14. Variations

14.1 We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when posted or communicated and will apply to Bookings made after that date.

14.2 The version of the Terms and Conditions in force at the time of your Booking will apply to that Booking and the associated Services.

15. Severability

15.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be treated as deleted, but this shall not affect the validity and enforceability of the remaining provisions.

16. Entire Agreement

16.1 These Terms and Conditions, together with any written quotation or confirmation provided by us, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence or understandings.

16.2 You acknowledge that you have not relied on any statement, promise or representation not set out in these Terms and Conditions when entering into the agreement for Services.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

By placing a Booking for rubbish clearance or waste collection with Rubbish Clearance Dulwich, you confirm that you have read, understood and agree to these Terms and Conditions.